1. How do I create a MatchKro account?

Sure, here are the steps to create an account on the MatchKro mobile application:

2. What is the minimum age requirement to use MatchKro?

The minimum age requirement to use MatchKro is 18 years old. Users must be legally qualified to enter into a binding contract with MatchKro and meet the age criteria to create an account and use the services.

3. Can I cancel my subscription? How?

Yes, you can cancel your subscription on MatchKro. If you subscribed using an External Service (such as Apple ID or Google Play), you need to cancel through your External Service. For Apple ID subscribers, refunds are handled by Apple, not MatchKro. Other users can request a refund by contacting MatchKro Customer Service at hello@MatchKro.co or by sending a signed and dated notice of cancellation, including your account details, to MatchKro. Remember to review the specific cancellation terms outlined in the Terms of Use Agreement.

4. How can I report a user or profile?

To report a user or profile on MatchKro:

  • 1. Go to the user's profile.
  • 2. Tap the three dots at the top right.
  • 3. Select "Report."
  • 4. Choose a reason for the report.
  • 5. Follow the provided instructions.

  • Reporting is anonymous and helps ensure the safety of our community.

    5. What should I do if someone is impersonating me on MatchKro?

    If someone is impersonating you on MatchKro:

  • 1. Contact MatchKro immediately.
  • 2. Provide details like the impersonator's name, age, bio, and photos.
  • 3. Include screenshots if possible.
  • 4. MatchKro will investigate and take appropriate action to resolve the issue.
  • 6. How can I report a profile that violates MatchKro's guidelines?

    To report a profile that violates MatchKro's guidelines:

  • 1. Go to the profile you want to report.
  • 2. Tap the three dots at the top right corner.
  • 3. Choose the "Report" option.
  • 4. Select the reason for reporting.
  • 5. MatchKro will review the report and take necessary actions.
  • 7. How can I contact MatchKro's customer service?

    To contact MatchKro's customer service:

  • 1. Open the MatchKro app or visit the website.
  • 2. Go to the "Help" or "Support" section.
  • 3. Look for the "Contact Us" or "Customer Service" option.
  • 4. You may find an email address, chat support, or a contact form to reach out for assistance.
  • 8. How can I ensure my safety while using MatchKro?

    To ensure your safety while using MatchKro:

  • 1. Never share personal or financial information.
  • 2. Use the app's reporting feature for suspicious behavior.
  • 3. Meet in public places for offline meetings.
  • 4. Trust your instincts and avoid pressuring or uncomfortable situations.
  • 5. Educate yourself about consent and boundaries.
  • 6. Familiarize yourself with MatchKro's safety tips and guidelines.
  • 7. Don't hesitate to block or report users who make you feel unsafe.
  • 8. Limit sharing sensitive information on your profile.
  • 9. Keep communication within the app until you're comfortable.
  • 10. Inform a friend or family member about your plans when meeting someone from the app.
  • 9. What should I do if I suspect a user is not genuine?

    If you suspect a user is not genuine:

  • 1. Trust your instincts and be cautious.
  • 2. Avoid sharing personal information.
  • 3. Engage in conversations, ask questions to assess authenticity.
  • 4. Use the app's reporting feature to alert MatchKro.
  • 5. Refrain from sending money or sharing financial details.
  • 6. If unsure, take your time before meeting offline.
  • 7. Consider video calls to verify identity.
  • 10. Can I use MatchKro outside of India?

    No, you cannot use MatchKro outside of India.

    11. How can I reset my password?

    If you suspect a user is not genuine:

  • 1. Trust your instincts and be cautious.
  • 2. Avoid sharing personal information.
  • 3. Engage in conversations, ask questions to assess authenticity.
  • 4. Use the app's reporting feature to alert MatchKro.
  • 5. Refrain from sending money or sharing financial details.
  • 6. If unsure, take your time before meeting offline.
  • 7. Consider video calls to verify identity.
  • 12. What content is considered Prohibited Content on MatchKro?

    Prohibited Content on MatchKro includes offensive, harmful, illegal, or misleading content, such as explicit imagery, hate speech, harassment, fake profiles, and any content violating our guidelines.

    13. How do I update my profile information?

    To update your profile information on MatchKro:

  • 1. Open the MatchKro app.
  • 2. Go to your profile section.
  • 3. Tap on the "Edit Profile" or similar option.
  • 4. Make the desired changes to your information, such as bio, photos, and preferences.
  • 5. Save or update the changes before exiting.

  • Remember to keep your profile information accurate and authentic.

    14. How can I block or unmatch someone on MatchKro?

    To block or unmatch someone on MatchKro:

  • 1. Open the MatchKro app.
  • 2. Go to the user's profile you want to block or unmatch.
  • 3. Tap on the options menu (usually represented by three dots).
  • 4. Select the "Block" or "Unmatch" option.
  • 5. Confirm your choice if prompted.

  • Blocking or unmatching someone will prevent them from contacting you and seeing your profile.

    15. What steps can I take if I feel uncomfortable during a conversation on MatchKro?

    If you feel uncomfortable during a conversation on MatchKro:

  • 1. Trust your instincts.
  • 2. Politely end the conversation.
  • 3. Use the "Block" or "Unmatch" feature.
  • 4. Report the user if they violate guidelines.
  • 5. Reach out to MatchKro support for assistance.
  • 16. Can I change my location settings?

    Yes, you can adjust your location preferences in your profile settings to match your current location or explore matches in other areas.

    17. What is the Super Like feature?

    The Super Like feature lets you express a higher level of interest in someone. It notifies them that you're interested even before they swipe, increasing the chances of making a connection.

    18. How do I edit my notification settings?

    You can customize your notification preferences in the app's settings to receive alerts for new matches, messages, and other activities based on your preferences.

    19. What If the person I am matched with, does go on a date with me?

    If the person you are matched with on MatchKro doesn't go on a date with you, don't worry. People have various reasons for their decisions, and it's important to respect their choices. MatchKro provides a platform to connect and get to know each other, but ultimately, both parties have the freedom to decide if they want to pursue a date or not. You can continue exploring other potential matches on the platform and keep an open mind to new connections. Remember that dating is a two-way process, and finding the right match takes time and patience.

    20. If you paid for a date on MatchKro and the other person doesn't go, will you get a refund?

    If your paid date doesn't happen, we'll match you with a different date according to your preferences.